We provide digital press release distribution services. Once we distribute your press release to news sites, we cannot "un-publish" it. For this reason, we generally do not offer refunds after distribution is complete.
However, we understand that sometimes things don't go as planned. Here's our fair and transparent refund policy:
You can request a refund within 24-48 hours of placing your order, depending on how much work we've completed:
Refund Amount Based on Work Completed:
| Work Completed | Refund Amount | Timeline |
|---|---|---|
| No work started | 75% refund (minus payment fees) | Within 24 hours of purchase |
| Editorial review in progress | 50% refund (minus payment fees) | Within 24-48 hours of purchase |
| Revisions/rewrites completed | 25% refund (minus payment fees) | Within 48 hours of purchase |
| Distribution started | No refund | After 48 hours or once distribution begins |
Payment Fees Deducted: All refunds are subject to deduction of payment gateway fees, payment processing fees, and bank fees incurred during the original transaction. These fees are non-refundable as they have already been paid to third-party payment processors.
Why partial refunds? Even in the first 24-48 hours, we may have already:
How to request: Email info@prseosa.com with your order number within 24-48 hours of purchase.
If we exceed our 5-7 working day turnaround time and you still haven't received your distribution report within 3 weeks (excluding client-side delays), you may request a refund:
Refund Process:
Client-Side Delays Don't Count: The 3-week period excludes delays caused by:
How to request: Email info@prseosa.com after 3 weeks if you haven't received your distribution report.
Full refund (minus payment fees) if we:
This is rare - we have a 90%+ success rate. But if we fail to deliver what we promised, you get a full refund (minus payment gateway fees, payment processing fees, and bank fees).
Full refund (minus payment fees) if:
How to claim: Email info@prseosa.com within 3 days of receiving your distribution report with clear evidence.
No refunds once we've distributed your press release. Why?
No refunds based on:
Why? SEO results depend on many factors beyond press release distribution:
We guarantee distribution, not rankings. This is clearly stated in our Terms of Service.
No refunds if:
Why? We don't control third-party publishers or search engines. We complete distribution as promised - what happens after is beyond our control.
No refunds if you simply:
Why? Digital services cannot be "returned" once delivered.
No refunds based on:
Why? We're honest about what press release distribution can and cannot do. We don't overpromise.
No refunds if:
Why? We cannot be held responsible for results when multiple services are affecting your website.
No refunds and immediate account termination if you:
Consequences of fraudulent disputes:
Why this policy? Fraudulent disputes cost us significant fees and administrative time. We take payment fraud seriously and will pursue all available remedies.
Refund Request Windows:
The sooner you request, the more we can refund.
Before issuing any refund, we will:
We reserve the right to thoroughly examine your refund request and provide you with a detailed explanation of our decision.
Refunds will be issued to the original payment method:
Payment Fees: All refunds are subject to deduction of payment gateway fees, payment processing fees, and bank fees. These typically range from 3-5% of the transaction amount plus fixed fees charged by payment processors.
By purchasing our services, you acknowledge that:
We want you to be satisfied with our service. That's why we:
No. We guarantee distribution, not rankings. SEO results depend on many factors beyond our control. This is clearly stated before purchase.
No refund. We completed distribution as promised. We don't control third-party publishers' editorial decisions.
Yes, within 24-48 hours of purchase. Refund amount depends on work completed (75%, 50%, or 25%).
If we're late due to our fault (not client-side delays), you can request a full refund. We have a 5-7 working day turnaround time.
Yes, within 24-48 hours of purchase based on work completed. After distribution starts, no refunds.
Questions about refunds?
Email: info@prseosa.com
Response Time: Within 24 hours (business days)
We may update this Refund Policy from time to time. Changes take effect immediately upon posting to our website. Last updated: January 2025.
Remember: We're here to help. If you have concerns about your order, contact us before requesting a refund. Often we can resolve issues without needing a refund.
PR SEO SA
Cape Town, South Africa
Email: info@prseosa.com
This Refund Policy is designed to be fair to both PR SEO SA and our clients. We believe in honest communication and realistic expectations. Digital services are different from physical products - once distributed, they cannot be "returned." We appreciate your understanding.
